 Does aden + anais offer a gift wrap service?
Yes. The charge is $4.95 per order. If an order is made up of multiple items, for example,
one set of girl's wraps, one set of boy's wraps and one towel & washcloth set, the $4.95 will be charged for the complete order.
Can I cancel an order?
Yes, as long as the item has yet to be shipped, which normally happens 12-24 hours after you’ve placed your order. For any questions you can contact us at info@adenandanais.com or call 1.718.801.8432. Be sure to have your order/confirmation number available.
How many items can be placed on the shopping cart?
There are no limits to the amount of items you wish to purchase.
At what point is my credit card charged?
Your credit card is charged once the order is placed. aden + anais only accepts credit card purchases and does not accept checks or money orders for payment.
Is your website secure?
Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users your information is not held beyond the shipping of the order. Our security policy is covered under the PRIVACY link on our website.
Is there any advantage in being a Registered User of aden + anais?
On becoming a registered user, your information will be kept securely on file, and allow you to minimize the timing of the checkout process. You will also receive information on promotions and new products as they become available.
How is my order shipped?
aden + anais uses UPS to ship its products.
Can the shipping address be different to the credit card billing address?
Yes. Simply follow the instructions on the website during the CHECKOUT process to be given this option. Please note that we can only ship to one address per order. If you have more than one item in your order, and need these items to be shipped to different addresses, then multiple orders will need to be processed. We are also limited to physical address deliveries; we cannot deliver to PO Box addresses.
Does aden + anais have a return policy?
Yes.
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Merchandise must be returned within 15 days of purchase. |
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Returns must be in the original condition at time of purchase, including packaging, instructions and any accessories associated with the purchase. |
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Refunds will be given on the credit card used initially at time of purchase, less a $5.00 restocking fee. |
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If merchandise returned is damaged or changed in any way as per our discretionary inspection, a refund will not be provided. |
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Gift wrapping charges and shipping charges associated with an order will not be refunded. |
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Shipping of returned items to aden + anais is at your expense. |
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If merchandise is defective it should be returned within 15 days for a full replacement. All costs associated with shipping will be the responsibility of aden + anais. |
Does aden + anais charge any Sales Tax?
We collect sales tax on all purchases in the state of California and the state of New York. Any package sent to an address in California or New York state will be taxed at the current sales tax rate. For packages shipped to addresses outside of California and New York, no sales tax will be collected or passed on. Currently, there is no applicable sales tax for shipping charges.
Where do I get further assistance?
We hope that this FAQ will provide all the necessary answers to your questions. However, we strive to provide outstanding customer service to our guests, and further inquiries can be made at info@adenandanais.com or by calling (718) 801-8441.
Where does aden + anais® ship to?
aden + anais® ships to US, Canada and any International destination.
International shipping charges included in orders are calculated depending on shipping method selected at checkout.
Please note that International shipments including to Canada are subject to additional customs taxes and duties not included in your order fee;
these charges are assessed, determined and issued directly by the country of destination, not by aden + anais.
Customers are responsible to pay these customs, taxes, duties or brokerage fees before delivery of their orders.
aden + anais® does not have the ability to determine in advance these customs, taxes,
duties or brokerage fees or intercept shipments after they have been placed on our website.
For shipments in UK & Europe please visit www.adenandanais.co.uk,
for shipments in Australia/NZ please visit www.adenandanais.com.au.
Do you have a website for shipping outside of the US?
mum + bub™?
- What makes mum + bub™ different from other skin care lines?
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Formulated with the help of leading NY dermatologist, Dr Ellen Gendler, our mum + bub™ skin care collection contains the key ingredient of the pawpaw fruit (Australian name for the fruit of the carica papaya plant) throughout the range and is specifically formulated for use by both baby and the entire family.
- What are the properties of the pawpaw fruit that make it ideal for skin care?
- The pawpaw fruit contains the papain enzyme which has been called a skin conditioning agent making it ideal for skin care.
- Is mum + bub natural?
- All ingredients used in mum + bub are 100% naturally-derived with the exception of small amounts of fragrance.
- Is mum + bub tear free?
- Yes. The hair + body wash is tear free.
- Is mum + bub a vegan skin care line?
- The hair + body wash and ultra-gentle lotion are vegan products. The soothing ointment is not considered vegan because it contains beeswax (in place of petroleum).
- Is mum + bub tested on animals?
- No.
- Does mum + bub contain petroleum?
- No. The entire mum + bub range is petroleum free.
- Does mum + bub contain preservatives?
- Yes. Most skin care lines do contain preservatives in order to ward off bacteria growth within the product and keep it usable for a longer period of time.
- How long can I keep the same container of mum + bub?
- For all products, the period after open date is 24 months.
- Where is mum + bub made?
- mum + bub is made and manufactured in the USA.
- What does mum + bub smell like?
- Our soothing ointment contains a vanilla scent. Our hair + body wash and our ultra-gentle lotion are meant to be used together and have a light sandalwood scent which is gentle and mild for baby but sophisticated enough you.
- What are the ingredients in the mum + bub soothing ointment?
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Vegetable Oil, Beeswax, Euphorbia Cerifera (Candelilla) Wax, Rhus Succedanea Fruit Wax, Water (Aqua),
Carica Papaya (Papaya) Fruit Extract, Canola Oil, Fragrance (Parfum), Glycerin (Vegetable), Benzyl Alcohol, Benzyl Benzoate.
- What are the ingredients in the mum + bub ultra-gentle lotion?
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Water (Aqua), Glycerin (Vegetable), Caprylic/Capric Triglyceride (Coconut), Cetearyl Alcohol (Vegetable),
Fragrance (Parfum), Glyceryl Stearate SE, Helianthus Annuus (Sunflower) Seed Oil, Sorbitan Stearate (Vegetable),
Vitis Vinifera (Grape) Seed Oil, Carica Papaya (Papaya) Fruit Extract, Sclerotium Gum, Butyrospermum Parkii (Shea Butter),
Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Cera Alba, Copernicia Cerifera (Carnauba Wax), Phenoxyethanol,
Ethylhexylglycerin, Sodium Benzoate, Citric Acid, Polysorbate 60, Benzyl Salicylate, Coumarin, Benzyl Benzoate.
- What are the ingredients in the mum + bub hair & body wash?
- Water (Aqua), Decyl Glucoside, PEG-120 Methyl Glucose Dioleate (Vegetable),
Sodium Lauryl Glucosides Hydroxypropylsulfonate (Corn and Coconut) , Glycerin (Vegetable),
Fragrance (Parfum), Disodium Cocoamphodiacetate, Methyl Gluceth-20 (Vegetable),
Phenoxyethanol, Coco-Glucoside, Glyceryl Oleate, Carica Papaya (Papaya) Fruit Extract,
Ethylhexylglycerin, Citric Acid, Benzyl Salicylate.
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"Swaddled babies sleep more peacefully and for longer periods of time
than babies who are not swaddled."
Raegan Moya-Jones
Chief Executive Officer
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